Terms & Conditions

1. Introduction

These Terms & Conditions govern the services provided by Proper Cleaning GC (“we”, “us”, “our”) to the client (“you”, “your”). By booking our services, you agree to the following terms.

2. Services Provided

We provide professional cleaning services including, but not limited to:

  • Carpet cleaning

  • Upholstery cleaning

  • Mattress cleaning

  • Rug cleaning

  • Tile and grout cleaning

  • General home cleaning

All services are carried out with due care and skill using professional equipment and products.

3. Quotes & Pricing

  • All quotes are based on the information provided at the time of booking.

  • Prices may vary if the actual condition, size, or requirements differ from what was originally stated.

  • Additional charges may apply for:

    • Heavily soiled areas

    • Stain removal treatments

    • Pet hair or odour removal

    • Access difficulties (e.g. stairs, limited parking)

  • We will communicate any price changes before proceeding.

4. Bookings & Cancellations

  • We require at least 24 hours’ notice for cancellations or rescheduling.

  • Late cancellations may incur a cancellation fee.

  • If we are unable to access the property at the scheduled time, a call-out fee may apply.

5. Access & Utilities

  • You must provide safe and clear access to the areas requiring cleaning.

  • Access to electricity and water must be available.

  • The work area should be free of obstacles, personal belongings, and fragile items where possible.

6. Results & Expectations

  • While we strive to achieve the best possible results, we cannot guarantee the complete removal of all stains, marks, or odours.

  • Results may vary depending on:

    • Fabric or surface type

    • Age and condition

    • Previous damage or wear

  • Permanent stains, discolouration, or damage may not be reversible.

7. Stains, Damage & Pre-Existing Conditions

  • We are not responsible for pre-existing damage, including:

    • Worn or frayed carpet

    • Loose tiles or grout

    • Colour loss or bleaching

  • Certain stains may become more visible after cleaning as surrounding dirt is removed.

  • The Institute of Inspection, Cleaning and Restoration Certification (IICRC) notes that some stains may be permanent due to the nature of the spill or the carpet fiber. While we use industry-leading techniques, we cannot guarantee the complete removal of all stains.

  • You must inform us of any known issues prior to cleaning.

8. Drying Times

  • Drying times vary depending on the service, weather, and ventilation.

  • We are not responsible for delays in drying due to humidity or lack of airflow.

  • You should follow aftercare instructions to achieve the best results.

9. Furniture & Belongings

  • Light furniture may be moved by our technicians; however, we do not move:

    • Heavy or fragile items

    • Electronics or valuables

  • We are not liable for damage to items not removed prior to our arrival.

10. Health & Safety

  • You must inform us of any hazards, including pets, chemicals, or unsafe conditions.

  • For safety reasons, children and pets should be kept clear of the work area during the service.

11. Payment Terms

  • Payment is due upon completion of the service unless otherwise agreed.

  • We accept cash, card, and bank transfer.

  • Overdue payments will incur an additional 5% fee.

12. Satisfaction Guarantee

  • We offer a 14-day satisfaction guarantee on our services.

  • If you are not satisfied, you must notify us within this period so we can arrange a re-service or refund as appropriate.

13. Liability

  • Our liability is limited to the cost of the service provided.

  • We are not liable for:

    • Indirect or consequential loss

    • Damage resulting from pre-existing conditions

    • Issues arising after the service due to improper care

14. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our control, including weather, accidents, or equipment failure.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

16. Contact Information

For any questions or concerns, please contact:
Proper Cleaning GC
Phone: 0423 166 553
Email: hello@propercleaning.services